FAQ

What is your turnaround time?

We do our best to fulfill and ship orders out within 5-7 business days, sometimes sooner. Please note that turnaround time may be longer during holidays and can also depend on current production schedule.

Do you accept returns or exchanges?

We do not accept returns or exchanges on custom orders and all sales are final. However, if there is an issue with your order, or damage with shipping, please reach out to us directly via email at info@daniallencustoms.com

Are you able to send me a proof before shipping out my product?

We do not send any finished engraved and or cut proofs. The only proof we can send if requested is a digital design proof.

How do I get in touch with you?

Please fill out the form in the contact us section on our website or send us an email at info@daniallencustoms.com

Custom Items

Are you able to create a custom item or design?

Yes, please reach out to us and we would be happy to work with you on a custom item or design. Please note, a design fee may apply depending on the complexity of the item and or design.

Are you able to engrave my logo?

Yes, we ask that all logos be sent in black and white and in either PNG or SVG format.

Wholesale Orders

Please email us and we would be more than happy to assist you with your wholesale purchase.

Can you do custom Wholesale Orders?

Yes, please reach out to us for any custom orders.

Shipping

Do you all ship Internationally?

We currently only ship within the United States and Canada. Please note that customer is responsible for any duty or export fees that may apply after the item has shipped.

If you have any further questions please feel free to email us at info@daniallencustoms.com